Medical Headwear FAQs

Have a question about medical headwear? Here are answers to common questions about chemo hats, alopecia headwear, ordering, delivery and the Wig and Hairpiece Subsidy in NZ.

Medical Headwear Products

Q. What is the best way to purchase your product?

A. Please feel free to order safely & securely through our online website or you can contact us to arrange an appointment to come and view our range on the North Shore in Auckland, NZ.

Q. Are your products made in NZ?

A. We make the majority of our headwear in NZ however we do source other brands; RIPCURL, BUFF, HOUSE OF CHRISTINE HEADWEAR and a range of imported styles.

Q. Are your products only for those experiencing hair loss?

A. Our range is specifically designed for hair loss but can also be worn by anyone with hair. Some of our customers have continued to use our headwear long after their hair has grown back and others have purchased them when they have never suffered from hair loss.

Q. Can I request a product in a specific colour?

A. We are happy to try our best to colour match but cannot always guarantee to be able to source the exact colour.

Q. Can I get a sample of the fabric to check colour, fabric type in order to match a specific outfit?

A. Yes we can post a small sample of our fabric to you if required, but only if it is from our own Head High range.

Ordering & Delivery NZ

Q. Can I pay by Direct Credit (online banking)?

A. YES - simply contact us to place your order (let us know which products you wish to order and your contact and delivery details) and deposit the total amount into our account: 12-3059 0625551-00

Q. Can I pay using my Ministry of Health Wig and Hairpiece allowance?

A. YES - we can claim on your behalf so please phone or email us so we can send you the link to the MoH claim form to sign and return to us by email along with your medical certificate.

Q. What is the postage cost?

A. We offer all our customers in NZ standard mail postage (includes parcel tracking) of $9.00 via NZ Post in and around NZ. For overseas orders please contact us before placing an order as postage rates will differ depending on country of destination. If you require immediate delivery by courier, we are more than happy to arrange this for you; however it would be at your expense.

Q. Are we able to pick up the product from you?

A. Yes – by prior arrangement. Please contact us for more information.

Q. How long will it take to receive my order?

A. All orders will be dispatched either same day or the following day by standard post. Delivery excluded weekends and public holidays. We endeavor to carry advertised stock on hand, however if there are stock shortages we will contact you to advise & discuss if you want us to proceed with your order.

General Headwear Information

Q. Are you a Ministry of Health approved provider?

A. Yes we are an approved MOH provider of headwear so we can provide you with an invoice for you to forward on to the Ministry of Health for your entitlement, or contact us before your purchase and we can claim on your behalf. Please provide us with your full name and address so we can complete full invoice and send with your headwear at time of dispatch.

Q. Do you sell second-hand items?

A. Sorry but no we don’t.

Q. Do your prices include GST and delivery?

A. All prices are in NZ dollars and include GST and standard postage anywhere in NZ.

Q. What payment methods do you accept?

A. For your security we use secure Paypal.

Q. Is my personal information kept private?

A. We ensure your privacy and will not disclose your personal details other than for invoicing, or contact by ourselves, or to confirm with the Ministry of Health regarding an allowance request.

Returns & Refunds

Q. What is your refunds policy?

A. It is not our policy to issue refunds, although customer refunds will be dealt with on a case by case basis. If you would like us to consider a refund, please contact us at info@headhigh.co.nz or phone us on 09 478 4456.

Q. What is your returns policy?

A. If you have concerns regarding our product, please contact us to discuss so we can help you resolve the issue promptly and see our return policy below. You must advise us of your need for a return in writing within 7 days of your order being dispatched. We are happy to exchange products for different sizes so long as you deliver the original product back to us at your expense in new condition within 14 days from original purchase date. The headwear must meet the following criteria: Labels attached to the item. The item must not have been worn or used, soiled, damaged or named. If there is a manufacturing fault with the item, all of your rights under the Consumer Guarantees Act apply.

Q. How do I return an item?

A. Head High must receive notification from you of your intention to return the goods within 7 days of your order being dispatched. Notification must be sent by email to: info@headhigh.co.nz. We will then notify you of the address where to send packaged goods back to. Please ensure you include the purchasers Surname and Order ID # and a note specifying the replacement size or item required. A confirmation email will be sent to you once we receive the returned items. If the product is still in new/saleable condition we will send replacement goods as requested. All replacement items are subject to availability and wherever possible we will try to fulfill customer requests, although we cannot guarantee stock availability. Replacement items will be sent back to the customer via standard post. If subsequent exchanges are required, these will be at the customers cost. If replacement goods are not received within 3 weeks of confirmation email, it is the customer's responsibility to contact and follow up. If you prefer to come direct to us to exchange items, please contact us and we will make arrangements.